FAQs
Commercial FAQs
What types of businesses do you clean?
We specialize in commercial cleaning services for warehouses, offices, restaurants, and various other businesses excluding residential properties. If there’s a toilet, we ensure it’s cleaned.
Do you provide customized cleaning plans?
Absolutely, we tailor our cleaning plans to fit your requirements. Just let us know the scope of work you need.
What is your pricing structure?
Our commercial cleaning services start at $250 (twice a month), while residential cleaning for one bed and one bath is also priced at $250.
Do you offer discounts for long-term contracts?
Yes, we provide discounts based on the duration of your service contract.
Do you offer a satisfaction guarantee?
Yes, we guarantee satisfaction and will return to address any issues until you are completely satisfied.
How often do you recommend cleaning services?
The frequency of cleaning services depends on your specific needs, ranging from daily to weekly visits.
What is your cancellation policy?
For commercial services, we require a 30-day notice for cancellations. Residential cleaning cancellations are handled on a case-by-case basis.
Are your cleaning products environmentally friendly?
Our cleaning products can be environmentally friendly upon request. We also maintain a standard selection of products.
What is your availability for cleaning services?
We are available 24 hours a day, catering to different industries’ schedules and needs.
How do you ensure quality control?
We ensure quality through on-site inspections and regular check-ins with clients, maintaining two touchpoints for feedback and improvement.
Can you accommodate special requests or additional services?
Certainly, we are flexible and can accommodate special requests or additional services as needed.
Do you have insurance coverage?
Yes, we are fully insured for your peace of mind.
Do you provide cleaning equipment and supplies, or do we need to provide them?
We provide all necessary cleaning equipment and supplies, while clients are responsible for consumables like trash bags.
How far in advance do we need to book cleaning services?
We recommend booking commercial cleaning services at least two weeks in advance, and residential move-in/move-out cleaning services based on availability.
Do you offer emergency cleaning services?
Currently, we do not offer emergency cleaning services but may consider it in the future.
How do we pay for your cleaning services?
We accept payment via check, Zelle, or ACH transfers for your convenience.
How do we communicate any changes or special instructions for cleaning appointments?
You can communicate changes or special instructions through calls, texts, or emails.
How do we schedule or reschedule cleaning appointments?
You can schedule or reschedule appointments via text, email, or phone call.
Residential FAQs
What is your cancellation policy for residential cleaning services?
We require a 24-hour notice for cancellations of residential cleaning services.
What is your pricing structure?
Our commercial cleaning services start at $250 (twice a month), while residential cleaning for one bed and one bath is also priced at $250.
Do you offer recurring cleaning?
We do not offer recurring cleaning for residential properties but do provide one-time cleaning services.
How do you ensure quality control?
We ensure quality through on-site inspections and regular check-ins with clients, maintaining two touchpoints for feedback and improvement.
Are your cleaning products safe for pets and children?
Yes, our cleaning products are safe for both pets and children.
How do we pay for your cleaning services?
We accept payment via check, Zelle, or ACH transfers for your convenience.
Do you provide cleaning equipment and supplies, or do we need to provide them?
We provide all necessary cleaning equipment and supplies, while clients are responsible for consumables like trash bags.